💬 Frequently Asked Questions
I’ve forgotten my password. What now?
Click the Forgotten Password button above, enter your email address and click the Send Reminder button. Within a couple of minutes you’ll receive an email containing the reminder phrase you set at the same time as the password.
The password reminder was no help. What now?
Click the Forgotten Password button above, enter your email address and click the Reset Password button. Within a couple of minutes you’ll receive an email containing a new, randomly generated password.
I haven’t received my password email. Why not?
Sometimes our emails get wrongly classified as spam, so check your spam/junk folder to see if it’s in there.
None of the above has helped and I can’t sign in. What next?
Let us know via our Contact page and we’ll set a new password for you.